Andrew led the establishment of a Performance Management function for the Highway and Network Operations (HNO) Group for the NZ Transport Agency (NZTA). This new team is responsible for the monitoring, measurement and bench marking of the Agency’s maintenance, operations and renewals activities.
A key outcome of the role has been to develop the Agency’s commercial intelligence and measurement and monitoring capability with respect to the cost of maintenance and renewals to assist the Agency become a more informed purchaser, and to ensure national planning is effective and investment is directed at the right places and at the right times.
Andrew provided direction to the setting of the Performance Framework for the Network Outcomes Contracts and the development of the measurement and bench marking tool for capturing this information.
Within this role Andrew also led a supply chain review of the maintenance market to inform the understanding of the drivers of market behavior.